Learn Doglish Ltd & Learn Doglish Training club

Use of any of our services assumes that you have read and agree with The Learn Doglish terms and conditions.

Confidentiality

All customer records and information is kept in the strictest of confidence and are never shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.

Email addresses & telephone numbers will be used to keep in touch with you while you are in class or one to one training. When you leave you can ask for all of your details to be deleted.

If you are happy for us to keep your details on file we will only ever use them to keep you up to date with the work of Learn Doglish to send you, what we hope, is useful information.

If at any time you would like all of your records removed you just need to let us know.

Photos – Any photos taken may be used for marketing on our newsletter or facebook or other marketing. We will also use photos of dogs and handlers to celebrate grading achievements on facebook & to celebrate dog & handler of the month in our newsletter. If you would rather we only kept a photo of your dog please let us know.

Services

Regular classes will run in accordance with agreement when you sign up and an advanced notice will be given of any proposed changes to the times or dates. we will only cancel classes if it is deemed unsafe to dog or handler to continue. We can not be held responsible for ‘acts of god’ but will do our utmost to ensure this has minimal impact on services.

Cancellation policy

Should you need to cancel or reschedule an appointment, we require a minimum of 24 hours’ notice prior to commencement time of the lesson.

Bitches in season

It is difficult to predict when a bitch will start their season. Please note that when a bitch comes into season you must not attend classes for three weeks.

If you have already booked onto a course a refund cannot be issued unless we can find a replacement to take your position. However, a concession will be offered to a future course.

Booking / Payment

Payment for one to one services is due one week in advance by bank transfer. There is a 7 day no cancellation policy in place. Payment secures your booking. If payment is not made on the due date your booking is deemed cancelled and the appointment time allocated to someone else.

If you cancel your 1-1 lessons once they have started, you will not receive any refund. Please make sure that you can commit to the lessons prior to booking them.

If you are unable to continue your lessons due to medical or work related changes, you will be offered face time or video link lessons to suit at mutually agreed times.

Payment for any of our classes is due 10 days before the start date by bank transfer. Once a booking form is received the place is held and you are obligated to make payment for the full course. There is a no refund policy in place and once payment is made your place remains open to you for the full 6 weeks of the course.

Non-payment on the due date will deem the place not required and the place will be allocated to the next person on the waiting list.

Bank Account Details

On request

Account: xxxxxxxx Training No. xxxxxxxx Sort Code: xxxxxx

Prices for classes

Prices for one to one lessons and group classes will be as stated on the booking form at the time of booking a place.

All 121 group lessons must be completed within 8 weeks of the first lesson.

Thank you to all our customers for their continued support.

Please remember to let us know if there is anything you think we could do better.

Q. Will I have contact with the trainer between classes?
A. Yes, you can email the trainer as you need to info@learndoglish.co.uk

Q. Will classes help my dog?
A. Yes all dogs benefit from training, it really helps the dogs wellbeing.

Q. how do I know if my dog will be suited to classes or better with 121 training ?
A. Discuss your concerns with the trainer to reach the best way forward for your dog.

Q. what kind of training does my dog need?
A. After a short consultation over the phone with our trainer, you will have an understanding of the type of training you will require to achieve the goals you wish.

Q. What method of training do you use?
A. We use only positive reinforcement reward-based training.

Q. How long before I see a result from the training class?
A. You will see a result straight away from your training and along with the home work that the trainer will set for you, will help you to reinforce the behaviour.

Q. Can more than one person from our house hold attend the training session?
A. Yes, we actively encourage this as if you are all on board, the dog learns quicker and easier.

Q. Can my child train our pet dog?
A. Yes your child can train your dog. However the child must be accompanied by an adult at all times whilst training. We also suggest that two adults accompany a child as sometimes children get board and the second adult can monitor the child whilst one adult continues the class.

Q. As training is out doors, do you train in the rain and cold weather?
A. Yes we train during all weathers, we ask that handlers dress according to the weather.

Q. What if we can not get to each class?
A. we can not offer out of class catch ups, or extend the class duration for you, however the trainer will email you what exercises were carried out during the lesson you missed if you request them too, and discuss the same over the phone.